Shipping policy
DELIVERY CHARGES
Ireland*
Orders over €100: FREE
Orders under €100: €7
EU Member States(Please contact us on info@mylily.ie for orders containing liquids outside Ireland)**
Orders over €200: FREE
Orders under €200: From €10
PICK UP
Free Collection
Enjoy Free Collection on purchases at George’s Street Arcade Dublin 2. For further information on how to collect your parcel, please contact us at info@mylily.ie.
Note we hold your order for maximum of 3 days from the date the order have been fulfilled. Fail in collecting your order within 3 days of Ready to collect date your order may be cancelled.
DELIVERY
*Ireland Delivery
Deliveries take place from Monday to Thursday.
Items in stock are usually delivered within 1-3 working days (order before 1pm). However, please allow for 5 working days. Deliveries rarely take longer than 5 working days but unfortunately longer delays can occur due to unforeseen circumstances.
Standard Delivery: it is not insured, you can track your order online. Delivered within 1-5 working days.
Registered Delivery: Secure Delivery, High Quality Post, Track your order online, Signature & Proof of Delivery. Delivered within 1-5 working days.
Please contact us at info@mylily.ie if you are experiencing delays with your order.
We do not deliver on Sundays or Bank Holidays. During Bank Holiday periods please allow an extra day for delivery.
Deliveries are carried out by An Post or Private Couriers.
If you are not present at the time of delivery;
- An Post will try to deliver to the address at least once. If there is no one available to accept the parcel, they will leave you a notice explaining how to get it. Your options include collecting the parcel or having it redelivered to another address. For further information please visit https://www.anpost.com/Help.
- Private Couriers will attempt a second delivery at a later time. They will try to contact you via phone to agree a time to accept delivery. If you are not present at the time of second delivery attempt, then you will be charged €8 for next delivery attempt.
**EU & US Delivery
Delivery to EU Member States containing silk products usually take 3-7 days but can take up to 25 working days.
Delivery to EU Member States* containing liquids will be sent separated from silk and usually take 5-15 days but can take longer. If your order contains liquids please contact us by e-mail info@mylily.ie
During Bank Holiday periods please allow an extra day for delivery.
Information above is accurate as of 1st November 2025.
