FAQ

1. What is My Lily?

My Lily is your go-to destination for luxurious self-care products, from silk pillowcases to eco-friendly beauty essentials. We believe in the power of premium products to elevate your daily routine, combining beauty, comfort, and sustainability in every item we offer.

2. Do you offer international shipping?

Yes! We ship worldwide, so no matter where you are, you can indulge in the luxury of My Lily. Shipping rates and delivery times may vary depending on your location, and all shipping details are provided at checkout.

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your package. Simply use this information to check your order’s progress online.

4. Can I buy online and collect in-store?

Yes, we offer a pick-up option at our Dublin 2 kiosk in George’s Arcade. Orders are usually ready for collection on the same day, and we hold your order for up to 3 working days. Simply select the pick-up option at checkout, and you’ll be able to grab your items in person at your convenience.

5. How should I care for my silk products?

Silk is delicate, but with proper care, it can last for years! To keep your silk products looking their best:

Hand wash or use a gentle cycle with cold water and a silk safe detergent.
Air dry your silk items by laying them flat or hanging them to dry. Avoid wringing or twisting.
Store silk in a cool, dry place and avoid exposure to direct sunlight.

For more tips, check out our full Silk Care Guide.

6. Are My Lily products sustainable?

Yes, sustainability is a key focus for us. Many of our products, like our silk pillowcases, are made from natural, biodegradable materials. We also strive to offer eco-friendly packaging options and are committed to reducing our environmental footprint.

7. Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery, so changes or cancellations can’t always be guaranteed once an order is placed. However, if you need to make a change, please contact our customer service team as soon as possible, and we’ll do our best to assist you.

8. Do you offer gift cards?

Yes! We offer gift cards in various denominations, so you can treat someone special to a My Lily experience. Gift cards can be purchased directly from our website and used for any products in our store.

9. Do you have a loyalty program?

Yes, we offer a loyalty program to reward our customers for their continued support. Earn points with every purchase and redeem them for discounts, exclusive offers, and other special perks. Sign up for our My Lily Rewards Program to start earning points today!